FIX: "Sorry, something went wrong" when launching Acrobat on MacOS

FIX: [Acrobat DC stopped working] Sorry something went wrong. Please try launching Acrobat first or contact your administrator

Sorry, something went wrong" when launching Acrobat on MacOS

Sorry, something went wrong

If you encounter “Sorry, something went wrong” and “Please try launching Acrobat first or contact your administrator.” when opening Adobe Acrobat on (Mac OS). If you have tried uninstalling and reinstalling all apps and the creative cloud itself and also trying to update your Mac OS, all to no avail. If you even also contacted your administrator and even also tried using the Adobe cleaner and that didn't help either. If you have also been unable to open the application at all. Here in this article, you'll know how to quickly fix this error.

Troubleshoot:  "Sorry, something went wrong" when launching Acrobat on MacOS

General troubleshooting Tips: To resolve the error, do the following:
  • Step 1: Quit Acrobat DC/Acrobat Reader DC application if it's already running.
  • Step 2: Download the AcrobatNGLEnableTool.zip file located at the bottom of this article. Extract the zip file.
  • Step 3: Open Terminal, and run the following command - type the complete path to the file and press return:
$ chmod 775 <Path to the tool>
$ <Path to the tool>
For example,
<Device name> ~ % chmod 775 /Users/<username>/Desktop/AcroNGLEnableTool
<Device name> ~ % /Users/<username>/Desktop/AcroNGLEnableTool
  • Step 4: That's it! Now Quit Terminal and launch Acrobat DC.

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